SHOPPING ON TELEPORT

Shipping
& Help

THE PROCESS

Users recommend products they love.

Teleport negotiates and orders directly from the vendor.

The vendor ships directly to you.

FREQUENTLY ASKED QUESTIONS

How are Teleport orders handled?
After shopping a product on the app, the Teleport team negotiates the best deal and orders directly from the vendor. We’ll notify you by email once the order is confirmed and once the vendor ships the product directly to you. We uphold all shipping and refund policies provided by the vendor.

When will my order ship?
We ship directly from the vendor, so shipment time and delivery estimates may vary. On average, orders take 1-3 days to process, and 5-10 days after for delivery. Please also note that shipments may be delayed due to COVID–19.

How can I get help with my order?
You can chat with the team on Intercom at the bottom-right of your screen, or reach us at support@shopteleport.com. We’ll get back to you within 24 hours.

Where does Teleport ship to?
Teleport is currently shoppable in North America, shipping to all 50 states. Restrictions may apply per vendor, so we'll notify you if anything is up.

How can I check the status of my order?
You can check the current status of your order by navigating to your Order History page. You will also receive an email notification when your order has been confirmed by a vendor, has been shipped, and has been delivered. If you have any questions about the status of your order you can contact us at support@shopteleport.com.

How can I cancel or update my order?
Orders can be cancelled or updated 1 hour after an order has been placed. You can do so by reaching out to us on chat or on email at support@shopteleport.com.

COVID-19 Notice: Due to the current situation, expect delays in orders. Our team will be in close contact with you to communicate any issues that might come up.

CANCELLATIONS

We generally fulfill orders within an hour. If you've changed your mind about an order, you can cancel it within an hour of placing it on the app, or before the order confirmation has been sent out.

REFUNDS

If there are any issues with your product, you can request a refund within 30 days of your order's delivery.

In either event, we're happy to help. Reach out to us at support@shopteleport.com.